Exchange policy

Returns
No refunds. Exchange only.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a exchange. 

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-exchangeable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your exchange, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial exchanges are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is exchanged more than 30 days after delivery 

Exchange(if applicable) 
Once your exchange is received and inspected, we will send you an email to notify you that we have received your exchanged item. We will also notify you of the approval or rejection of your exchange. 

Sale items (if applicable) 
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@chrispysluxurygrooming.com

Shipping 
To return your product,  send us an email at support@chrispysluxurygrooming.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange, the cost of the exchange shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.